Customer Support
HyperAlert provides unparalleled customer support to all our clients. Our support goes beyond what one would traditionally expect from a software vendor. We regard a call from our customers as an opportunity to innovate and demonstrate the quality of our product, our company's integrity and our responsiveness.

HyperAlert offers superior phone and email support to our customers.

Phone Support: 713-942-0300
Email Support: support@hyperalert.com, indicate the nature of your problem.

Custom Software Development to Integrate with the HyperAlert System
HyperAlert has highly skilled technical staff who are constantly developing new modules for integration with Clarion. HyperAlert is able to draw on these resources for our customers who desire custom modules or business applications to integrate with Clarion. For customers desiring custom software development to integrate proprietary or legacy systems with the Clarion platform, HyperAlert can offer superior development in a timely and cost-effective manner.

Hosted & Licensed Customer Support - Pricing

• Customer support is included in the monthly hosting fee billed to hosted customers.
  
  
• Licensed customers receive the first year of customer support for free, and subsequently are billed 12% of the original licensing amount for subsequent years of customer support and software updates. Original set-up and implementation of the HyperAlert system is included as part of the licensing fee, except for costs related to travel. Any visits to the facilities of licensed customers for customer support are billed unless it is determined that the problem was due to HyperAlert error.